Resume - Samuel James McGrath

Samuel James McGrath

Created sounds for Dungeon Defenders: Awakened and Dungeon Defenders: Going Rogue
Collaborated with producers, engineers, and designers to integrate impactful sound effects properly and creatively into the game engine
Investigated, reported, and organized bug reports as a QA Analyst
Functioned as a QA Lead during crunch and release windows, leading and teaching others proper QA practices and workflow
Almost singlehandedly organized, audited, and packed-up the physical studio during our WFH migration

Almost singlehandedly ran and operated the company’s repair and consumer electronic sales storefront – including management, repairs, sales, stocking, and training.
Serviced and sold countless electronics, including mobile devices, desktop computers, laptop computers, tablets, VR headsets, and their various accessories.
Researched and implemented inventory and CRM systems in order to track stock, customers, and retention.
Formed a knowledgebase in burgeoning consumer technologies, such as VR and 3D printing, in order to better meet customer demands, give public outreach on said topics, and further the company’s marketing goals.

Repaired numerous electronics, including, but not limited to: desktop computers, laptops, tablets, and mobile devices
Promoted the franchise through various social media platforms, fostering a consumer-conscious brand in the local electronics repair ecosystem
Developed a community focused approach to customer satisfaction and retention, including post sale or repair follow-ups

Music Production, Writing, TTRPG’s, VR, Baking, Camping, Bugs, Woodworking, Beer, Pizza